Tell us about a faulty street light and we'll fix it.
Tell us about a street lighting problem
Use our online form if the problem is:
- on a public street
- in a public park
You'll need to tell us the:
- street name and location, for example, the lamp post opposite 2 Glenesk Road
- type of street light, for example, a lamp post or zebra crossing beacon
- asset number, if there is one - this is usually a sticker, for example, on a lamp post
To report a dangerous street lighting problem out of office hours, call Customer Services on 020 8854 8888.
Lights on council estates
If the problem is on a council estate, call our Cleaning team on 020 8921 4661.
What happens next
We try to repair faulty street lights within 3 working days of receiving your report.
If the problem is related to an underground cable fault, repairs will take longer.
Street lights on red routes
If there's a problem with a street light on a red route, contact Transport for London (TfL).
A red route has double or single red lines on the road. For example:
- John Wilson Street
- Academy Road
- Westhorne Avenue