Complete this form to request a trace of a payment you have made that is not showing on your account. Please provide as much information as possible to help us trace your payment.

You need your Council Tax account number to complete the form - this is on your Council Tax bill.

If we are unable to verify receipt of payment, the we will ask you for the appropriate proof of payment. For example, you may be asked for a receipt or copy of a cheque. This will enable us to search for and locate your payment.

The Council takes the security of your personal information very seriously. Find out how we use and protect your personal information.