Terms and privacy

Terms of use

By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our site. We recommend that you print a copy of these terms for future reference.

Warranties

All express or implied warranties including but not limited to those of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy are excluded. There is no warranty that:

the functions contained or referred to in the material within the site will be uninterrupted or error-free
defects will be corrected
the site or the relevant server are free of viruses or have adequate functionality, accuracy and reliability

Liability

We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.

We will not be liable to you for any loss, damage or inconvenience whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

use of, or inability to use, our site
use of or reliance on any content displayed on our site

In particular, we will not be liable for:

loss of profits, sales, business, or revenue
business interruption
loss of anticipated savings
loss of business opportunity, goodwill or reputation
any indirect or consequential loss or damage

We may suspend or withdraw our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at data.protection@royalgreenwich.gov.uk

How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged (except where the content is user-generated).

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy, download, share or repost any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No text or data mining, or web scraping

You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site. This includes using (or permitting, authorising or attempting the use of):

any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the site or any data, content, information or services accessed via the same
any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends and correlations

The provisions in this section should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of Digital Copyright Directive ((EU) 2019/790).

Information from third parties

We take reasonable measures to ensure that the information provided to us from third parties isn't defamatory or offensive, unlawful or otherwise inappropriate.

However, we cannot control the content or take responsibility for pages maintained by external providers or any linked sites. Existence of such information supplied or introduced by third parties does not indicate the our endorsement of the content or providers.

Log files

Log files allow us to record the use of the site. Information collected from visitors is kept within the log file and used to make changes to the layout and the contents. Log files contain no personal information or information about other sites having been visited.

Advertised items

We do not accept responsibility for any advertised events or any other items in terms of quality or availability or in any other way and accepts no related liability.

Copyright

All rights in the design, text, graphics and other material on our site and the selection or arrangement thereof is copyright of the Royal Borough of Greenwich Council or other third parties. Permission is granted to electronically download, copy and print, in hard copy, portions of our site solely for private or educational use (within the classroom), provided that no changes are made to the material and that Royal Borough of Greenwich Council is acknowledged as the owner.

Any other use of the materials on our site (including reproduction for purposes other than noted above and alteration, modification, distribution or republication) without our prior written permission is strictly prohibited. Should you require permission for the above, please contact: Information, Safety and Communities, 3rd Floor, The Woolwich Centre, 35 Wellington Street, London, SE18 6HQ or foi@royalgreenwich.gov.uk

Permission to reproduce copyright material on this site does not extend to any material identified as being the copyright of a third party. Permission to reproduce such material must be obtained from the copyright holder.

Ordnance Survey

Some of the maps on this website have been extracted from Ordnance Survey material. Ordnance Survey maps and maps created from Ordnance Survey material are subject to Crown copyright. Users of our website are limited to viewing and downloading the mapping for private and non-commercial purposes only.

In addition, we also use Google Maps. For more information please refer to the Permission Guidelines for Google Maps and Google Earth and Attribution Guidelines for Google Maps and Google Earth web pages. Please ensure you read the guidelines before attempting to reproduce our Google maps.

We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

Privacy and security

Royal Borough of Greenwich values your right to personal privacy and is committed to protecting your privacy online.

The Royal Borough, at all times, endeavours to be open about why it collects, holds and uses any personal information or data submitted via its website by which you can be identified (for instance name, address, email) in accordance with the provisions of the General Data Protection Regulation.

Read the Royal Borough's privacy notices

Cookies

We use cookies to monitor visitors to the Royal Greenwich website. This helps us assess the website's performance and make decisions about its content and layout.

Find out more about the cookies we use and why we use them

Controlling and blocking cookies

Most web browsers allow you to control the use of cookies on your computer and to delete any cookies already installed.

Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our website.

Find out more about controlling cookies (about cookies website)

Securing your data

Sending an email or submitting information online cannot be made totally secure. Despite the Royal Borough of Greenwich using all reasonable endeavours to protect personal data and/or information, the Royal Borough does not warrant any degree of security.

All web systems used by the Royal Borough of Greenwich which require the transfer of sensitive personal data such as payment card details have been placed in a secure environment.

Our security arrangements offer a minimum of 128bit SSL encryption and you can check that the site is secure by checking for any of the following:

an 'https://' in the address bar
a yellow padlock symbol on the browser
the secure website address may be highlighted in green

Linking policy

The Royal Borough of Greenwich is not responsible for the contents or reliability of any site to which it is linked and does not necessarily endorse the views expressed within them. Linking to or from this site should not be taken as endorsement of any kind.

We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages.

Linking from our website

Royal Borough of Greenwich does not respond to unsolicited requests to establish links from its site to third party sites. Direct linking to all organisations from www.royalgreenwich.gov.uk is at the sole discretion of the Royal Greenwich website editorial manager who will apply the criteria below.

In general, we only link to organisations that offer non-commercial services to the residents of Royal Greenwich and other governmental and statutory agencies.

The council shall use reasonable endeavours to ensure that:

the website is not commercial (see below for exceptions)
the website is not promoting a religious group
that it is of a high standard
the website relates directly to content on the council’s website page
the website takes users directly to the information on the external site relevant to the content on the council’s web page
that the website works, is reliable and complete (not under construction)
that the website is from a reputable source, with appropriate industry recognition
that the website is accessible
that banners on linked sites don't link to suspect sites
that the website does not bring the Royal Borough into conflict or disrepute
that the site is suitable for younger readers

Occasionally commercial links are made from the Royal Greenwich website if they have content of a wider public value or are specifically related to service delivery requirements, wider Royal Borough objectives or policies, or meet other legislative requirements.

There is no general duty to provide links from www.royalgreenwich.gov.uk to businesses in the borough.

Linking to our website

You do not have to ask permission to link directly to pages hosted on this site. However, we do not permit our pages to be loaded into frames on your site. Our pages must load into the user's entire window.

Whilst the council agrees to use its reasonable endeavours to check links as stated above, we exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.

We will not be liable to you for any loss, damage or  inconvenience whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

use of, or inability to use, our site
use of or reliance on any content displayed on our site