How Telecare works

You will get a pendant alarm that you can wear on your wrist or around your neck. 

You can press a button on the pendant which will alert us.  

We will contact the emergency services or a person you chose when you signed up. This may be a friend, family member or carer. 

If you fall, we will visit you to help you up and get you more support if you need it. 

Choose someone for us to contact in an emergency 

If you choose to use Telecare, we will ask you to choose two people who: 

  • live about 10 minutes from your home 
  • you trust with keys to your home  

We also recommend getting a police-approved key safe. We can give you one for free.  

The key safe attaches to the outside of your home and has a key to your front door.  

This will have a pass code stored securely Greenwich Telecare staff or emergency services will use this in an emergency.