What happens next

We'll check we have all the documents we need from you. We may ask you for more information.  

Understanding what's happening

We'll book a phone call to talk about your situation.

This helps us to check:  

  • if we can help you
  • the best way to help you

Once you've applied for help, we'll book a date to call you.

Find out more about what we must check in Shelter's guide on housing rights.

While you wait for your phone call

You should use our housing support finder to help you:

  • check your waiting time for social housing
  • explore the available support to maintain or find a settled home, including private rented housing
Explore your housing support options