If you work for a specified public authority, you can refer a service user to us if they will have nowhere suitable to live when they leave your care. This is the 'duty to refer'.
The service user must have a connection to the Royal Borough of Greenwich.
There's a different kind of referral if you're concerned about someone sleeping on the streets. Get help for someone who is sleeping rough.
Before you make a referral
You must:
- get the service user's consent. They must agree to you passing on their contact details
- find out how they would like us to contact them - either by phone, email or letter
Try to give us as much information about the service user as possible, for example, their:
- full name and date of birth
- gender
- address
- nationality
- household information - names of people who live with them
main reason for homelessness - pregnancy due date (if applicable)
- NHS number
- National Insurance (NI) number
Also include your organisation's reference number, if applicable.
Make a referral under the duty to refer
You'll need to fill in our online referral form.
You'll need to register the first time you use the form.
What happens next
We'll check the details you've given and either phone, email or write a letter to the service user.
If they do not respond, we'll send information so they can get advice when they're ready.