Council and tenant responsibilities
We must make sure that gas appliances, flues and fittings we provide for our tenants are safe. We carry out a safety check once a year. This is our legal duty as a landlord.
As a tenant, you must let us in to your property to do the check and any work needed to make your home gas safe. This is a requirement under your tenancy agreement.
You'll receive a letter from us with an appointment date for your gas safety check shortly before it's due.
Reschedule your gas safety check appointment
To reschedule our visit, call 0800 317 715
The date of the check must be within a year of the last check.
What to expect during the gas safety check
Anyone we send to inspect, install or maintain a gas appliance will be Gas Safe registered, technically competent and carry identification with them.
We'll check:
- fittings including supply pipes and capped supplies
- flues and chimneys
- gas appliances that the we've provided, such as boilers
We'll also:
- check that appliances we provide continue to run safely and efficiently
- provide a carbon monoxide detector in properties with a council-owned gas appliance, and show you how it works
- carry out a visual check of your own gas appliances and let you know if they need to be serviced or fixed
- maintain or repair gas appliances that we provide
If you do not let us in, and where it becomes necessary, we will take legal action to enable us to fulfil our duty.
Report boiler, heater or gas problems
If you've lost heating or hot water, call 020 8921 8900.
If you have a gas leak, report it to National Gas.