Residential Property Tribunal Service

If you're unhappy with any of the charges we ask you to pay as a requirement of your lease, you can take the matter to the Residential Property Tribunal (GOV.UK).

The tribunal is an independent and impartial panel which will decide whether the charges are reasonable.

What the tribunal can help with

The Residential Property Tribunal can deal with:

  • buying the freehold of your property
  • service charges, either annual charges or for major works
  • insurance
  • consultations about major works

How the tribunal works

The panel will listen to both parties involved in the dispute. Based on the evidence presented, they will then make a decision.  

The decision will be issued in writing as soon as possible after the hearing. Their decision is binding. You do not need to have legal representation and evidence is not given under oath.

Who is on the tribunal panel

The tribunal will consist of 3 people.

It will be headed by a chairperson who is usually a lawyer or a valuer. They'll be responsible for the smooth running of proceedings and will write up the Tribunal's decision with the reasons why it was made.

The other panel members may be lawyers, valuers or lay people.

Further information

You can get advice from the Leaseholder Advisory Service (LEASE). This is an independent agency which provides free legal advice to leaseholders.