If you've already reported a problem and asked us to repair it, you can ask us for an update. For example, if you requested a repair and you have not heard from us in over 5 working days, or we came to inspect your problem and you have not had a follow-up appointment booked in, you can ask for an update.
If you've been given a 'job number' or reference number for your repair tell us what it is when you contact us. This will help us find your information more quickly.
Contact us online
The easiest way to get an update is to fill in this short form. We'll reply to you within 5 working days.
Call us
You can also call us for free to ask for an update.
Updates on gas problems
- Royal Greenwich Building Services, call 0800 317 715
- K&T Heating Services, call 0800 0434 726
Updates on everything else
Royal Greenwich Building Services, call 0800 052 1183