Give feedback on our repairs service

We want you to be satisfied with our repairs service.

If you're not satisfied, we want to know about it so we can improve.

If you've had a good experience, please tell us so we can pass this message on to our staff.

How to give feedback

We call a random sample of our residents as part of a customer satisfaction survey. If you're chosen for the survey, you can use this to tell us about your experience.

You can also let us know by:

• telephone
• making a complaint
• contacting your councillor or MP

Tell us by telephone

Telephone: 020 8921 8900

Make a complaint

We have a two stage formal complaints procedure. We will respond to you within 15 working days.

Contact your councillor or MP

Contact your councillor or MP at their local surgery or in writing.

Telephone or write to your councillor

Ward Councillor name
Town Hall
Wellington Street
Woolwich, SE18 6PW

Telephone Members Support: 020 8921 5045 or 020 8921 5050 

Or contact your local tenant housing panel representative.

Write to your MP

Member of Parliament name
House of Commons
London, SW1A 0AA