Leaseholders are usually responsible for fixing and maintaining anything inside the home.
If you're a leaseholder we can only help you to repair the building structure, and some things in communal areas. Communal areas include things like:
- stairs and landings
- door entry systems
- lighting
- drains
- doors and windows in shared spaces
Before you report a problem to us, check what we can and cannot help you to repair.
Tell us about a problem
You can tell us about a problem online or by telephone.
If your problem is not urgent, the easiest way to request a repair is to report your problem online.
If your problem is urgent, call us so that we can help you as quickly as possible. Urgent problems are things like a leak that will not stop, or a total loss of electricity.
Telephone: 020 8921 8900
Monday to Thursday, 9am to 5:30pm
Friday, 9am to 4:30pm
Telephone: 020 8854 8888 at all other times
What we mean by emergency, urgent and non-urgent repairs.
Repairs you may have to pay for
By law, we must speak to leaseholders before we do work that will cost over a certain amount. This is because you will have to pay your share of the cost.