When you've bought your leasehold property, you'll receive a Leaseholder Information Pack.
It will help you understand your rights and responsibilities as a leaseholder and your relationship with us.
The Leaseholder Information Pack contains:
- a copy of the current buildings insurance certificate
- a summary of your rights and obligations as a leaseholder
- a guide to subletting your home
- contact details of your Property Accounts Officer
- a Direct Debit mandate for payment of your service charges
- a Customer Charter
Meet our staff
As a new home owner you'll also be offered the chance to have a meeting with a member of staff. This is an opportunity to ask questions about service charges, major works or other aspects of being a leaseholder. This can take place either in our office or in your home.
These introductory visits and the Leaseholder Information Pack are part of our commitment to continuously improving the services we offer to our leaseholders.
Leaseholder handbook
This sets out your rights and responsibilities as a leaseholder. It's the first place to look for answers to the questions that you.
Download the leaseholder handbook: