Corporate complaints procedure
This is for formal complaints against Children's Services that are outside of the statutory Children Act complaints procedure. This includes:
- complaints about school admissions
- special educational needs provisions
- school attendance
- early help services
Stage one - investigation
At stage one, the service team will investigate the complaint and talk to officers and contractors for the service.
We'll acknowledge your complaint within 5 working days.
We'll investigate your complaint and aim to reply within 10 working days from the day of acknowledgement. If we need longer, we'll let you know.
Stage two - review
If you are not happy with the stage one response, you can ask for your complaint to be moved onto a stage two review.
You need to explain why you are not satisfied with the stage one response and what outcome you need to resolve your complaint.
We'll review your complaint at a more senior level and aim to respond to you within 20 working days from the day of the acknowledgement. If we need longer, we'll let you know.