Leaseholder charges 

If you’re a leaseholder, you must contribute towards any capital works carried out on your home or block.   

The amount invoiced will be based on the last actual costs available. Your charges will be adjusted once the repairs have been completed. You can read about service charges and capital works to find out more. 

If you have questions on charges or invoices related to the Capital Repairs Programme, send an email to home.ownership@royalgreenwich.gov.uk 

Access arrangements for a disability and medical need 

We carry out planned works before any repairs or improvements. This includes performing electrical, gas or other safety checks needed to keep your home safe.   

If you or someone in your home has a disability or other medical need (like the need for a constant supply of electricity), contact us to discuss access arrangements.

You can also contact the contractor using the details on their letters or calling cards. 

If you have complaints or concerns 

If you have complaints about a contractor or are not satisfied with the work done, contact the dedicated Resident Liaison Officer for your area.  

If your area does not have a dedicated Resident Liaison Officer, or you’re not sure of who to contact, you can reach us. 

What happens next 

We’ll visit your home to note any concerns you have where necessary. We’ll then work with the contractor to resolve any issues you have.