We operate 24-hour emergency call-outs to deal with dangerous structures.
How to report
To report a dangerous structure, call:
- 020 8921 5410 during working hours (9am to 5pm)
- 020 8854 8888 outside working hours (5pm to 9am)
Please call first, then send a follow up email.
What to report
If you think a building or structure could be a threat to people near it, report it.
A building can become dangerous or unstable due to:
- fire
- lightning
- high winds
- vehicle impact
- serious neglect or disrepair
- overloading parts of the building
- negligent building work
What not to report
This is an emergency service that only deals with immediately dangerous structures.
Do not use this to report:
- general disrepair
- untidy land – report untidy land
- dangerous retaining walls, dangerous boundary walls, or scaffolding on or adjacent to the street to Royal Greenwich Highways. Report a road obstruction
- dangerous construction activities – report construction issues to the Health and Safety Executive
- dangerous trees – report dangerous trees
What to tell us
Clear details help us assess risk and find the site so please tell us:
- site address with full postcode if possible
- What3words address if possible
- your name and phone number
- if the owner has been told about the situation
- the owners’ name, phone number or any details that can help us contact the owner such as details on to-let signs, shopfronts, scaffolding and building site hoardings
- a description of the dangerous structure and where it is located on the building or plot
A follow-up email with photographs attached in JPEG format is helpful.
What happens next
Once you've reported the issue:
- we will risk assess the situation based on the information you've given us
- if the situation is immediately dangerous, an inspector will visit within three hours
- the surveyor will assess the danger and decide on the best action to take
We'll ask the owner or their agents to carry out any urgent works to remove the danger.
If this is not possible, we may cordon off the area or arrange for our emergency contractor to remove the danger.