The Welfare Rights Service run benefit training courses to help you support residents and make sure they are not missing out on entitlements. These courses cover topics such as Introduction to Benefits, Universal Credit and Personal Independent Payment.

We also run courses on other social welfare topics, such as housing and debt.

You must book courses on the Learning Hub.

Book a training course on Learning Hub

If you are new to the Learning Hub, find out how to set up an account and book a course.

View our current training programme

Who can book a training course

Our courses are for professional staff, advisers and volunteers who support local residents. We also welcome bookings from organisations providing advice in other areas.

Please check that the course is suitable for you. Some courses have criteria that you must meet or need a certain level of experience.

If you're unsure, contact the Welfare Rights Training team for help.

Course information

Our training programme includes a mix of face-to-face and online courses.

Face-to-face courses

One day courses run from 10am to 4pm unless we tell you otherwise.

Please arrive at 9:45am for registration as courses begin on time at 10am.

You may not be able to join the session if you arrive after 10:15am and we may still charge your organisation.

Online courses

We deliver our online courses on Zoom and email training materials to you in advance.

We split one day courses over two consecutive half-days. For example, Wednesday and Thursday morning.

Each Zoom training session includes scheduled breaks. For example, a 3 hour session will have one 30 minute break or two 15 minute breaks.

You will receive details of how to join the online course 14 days beforehand and a reminder 48 hours before the course.

Course fees

Our courses are £100 (for the whole day) or £50 (for part day and seminars) for the following organisations:

• housing associations (including voluntary services run by housing associations)
• social enterprises (including voluntary services run by social enterprises)
• solicitors, trade unions and similar organisations
• advisers from outside the Royal Borough of Greenwich

The courses are free for:

• Royal Borough of Greenwich Council employees and advisers
• health service employees
• local community groups or voluntary sector advice services working with Greenwich residents

In-house courses

We can give in-house training that is tailored to your organisation's needs. Sessions can range from an hour to a full day. These courses are best for groups between 8 and 20 participants.

For more information on training and in-house course fees, contact the Welfare Rights Training team.