Potholes, cracks, and other problems on roads and pavements can lead to accidents. You can help us identify problems in your local area by reporting them to us directly.

How to report a problem on a road or pavement

If the problem is on a public street, road or highway, use our online form to report the problem.

Report road or pavement problems

You'll need to tell us the street name and location, or pinpoint the location on a map so we can get to the location quickly.

If the problem is on a council estate, contact our cleaning team.

What happens next

Once we receive your report, we will inspect the problem within 5 working days.

Not all reports will require a repair. If a defect meets our repair criteria, we aim to complete repairs within 28 working days of the inspection. If it is an emergency, we will start work on the problem within 24 hours of inspection.

More complex repairs may take up to 6 months to be completed.