Our Contact Centre achieves national recognition for excellence in customer service

The Royal Borough of Greenwich is proud to announce our Contact Centre has been awarded silver UK Contact Centre Forum (UKCCF) accreditation, recognising its outstanding commitment to accessible and effective frontline services. 

The national accreditation highlights our high-quality customer service, particularly, commending accessibility options such as British Sign Language (BSL) and multilingual support, ensuring that all residents can engage with our services. 

The UKCCF praised the professionalism and empathy of customer service agents, when managing sensitive issues. They also mentioned the positive and inclusive work environment, with initiatives such as counselling, creating a safe space for employees while also improving service quality in the long run. 

Councillor Anthony Okereke, the Leader of the Royal Borough of Greenwich said: "This award is a testament to the incredible dedication of our staff.  

“Every day, they go above and beyond to support our residents with professionalism, compassion, and expertise. We are incredibly proud of this recognition and remain committed to building on this success to further enhance our services - next stop is Gold!” 

Councillor Denise Hyland, Cabinet Member for Finance, Resources and Social Value said: “We are extremely proud of our staff for being recognised nationally for the exceptional customer service they provide.  

“The accreditation also offers valuable insights for future improvements, identifying where we can enhance technology, planning, and coaching to ensure we continue to evolve and strengthen our services for our residents.”