Tell us about a road or pavement problem. For example:
- a pothole
- an uneven pavement
- an uneven road surface
- an obstruction
Tell us about a road or pavement problem
Use our online form if the problem is on a public street.
You'll need to tell us the street name and exact location.
Road or pavement problems on council estates
If the problem is on a council estate, call our Cleaning team on 020 8921 4661.
What happens next
We'll inspect the problem within 5 working days of receiving your report.
Not all reports require a repair. If the problem meets our repair criteria, we'll try to fix it within 28 working days of the inspection.
If it's an emergency, we'll start fixing it within 24 hours of the inspection.
It can take up to 6 months to complete more complex repairs.