Use this page to contact both the Welfare Rights Service and the Universal Support Team. Your responses to the questions that follow will mean your enquiry is submitted to the correct team.

The Welfare Rights Service provides in-depth benefit advice regarding your potential entitlement to benefits and if you are having problems with existing benefits. The Universal Support Team provides practical support in managing and understanding your existing Universal Credit claim.

If your question is more urgent, please call 020 8921 3333, from Monday to Friday between 10am to 4pm, to speak to a team member.

To call Welfare Rights, please call 020 8921 6375 on Monday, Wednesday and Thursday, from 10am to 1pm.

If you wish to apply for emergency support

Apply to the Royal Borough of Greenwich Emergency Support Scheme

If you are not a Royal Greenwich resident

If you do not live or work in Royal Greenwich, the Gov.UK website can help you find an advice agency in your area.

Benefits advice on Gov.UK