Consultation process
We will consult you before we carry out any work that will cost you more than £250. We are required to do this by law.
We will also consult you about any long-term works that will go on for more than 12 months and cost you more than £100 per year.
How we will consult you
We'll follow 3 steps for all consultations.
Step 1: notice of intention
We'll send a notice of intention to leaseholders and Recognised Tenants' Associations (RTAs). The notice will:
- briefly describe the proposed works
- give the reason why they are necessary
- invite your comments.
Some schedules will invite leaseholders and RTAs to nominate a contractor to carry out the work.
You'll have 30 days to respond to the notice. We then have 21 days to reply.
Step 2: notice of proposals or notice of estimates
This notice contains the estimates received for the work, and the estimated charges you'll have to pay. It also includes a summary of responses to the notice of intention.
You'll have 30 days to send any comments.
Step 3: notification of reasons
This notification will be sent if we choose a contractor who is not either the:
- lowest bidder
- contractor(s) nominated by the leaseholders
It will explain the reasons why we chose them.
It will also include a summary of replies to the notice of proposal.