Consultation process

We will consult you before we carry out any work that will cost you more than £250. We are required to do this by law.

We will also consult you about any long-term works that will go on for more than 12 months and cost you more than £100 per year.

How we will consult you

We'll follow 3 steps for all consultations.

Step 1: notice of intention

We'll send a notice of intention to leaseholders and Recognised Tenants' Associations (RTAs). The notice will:

  • briefly describe the proposed works
  • give the reason why they are necessary
  • invite your comments.

Some schedules will invite leaseholders and RTAs to nominate a contractor to carry out the work.

You'll have 30 days to respond to the notice. We then have 21 days to reply.

Step 2: notice of proposals or notice of estimates

This notice contains the estimates received for the work, and the estimated charges you'll have to pay. It also includes a summary of responses to the notice of intention.

You'll have 30 days to send any comments.

Step 3: notification of reasons

This notification will be sent if we choose a contractor who is not either the:

  • lowest bidder
  • contractor(s) nominated by the leaseholders

It will explain the reasons why we chose them.

It will also include a summary of replies to the notice of proposal.