The sheltered housing team will guarantee to:

• welcome new tenants and introduce you to others in the scheme
• offer you a planned appointment at your convenience when you move in
• agree with you about how you would like us to contact you
• discuss and monitor your care needs, and represent your interests to relevant agencies
• help you to retain your independence by arranging adaptations and support services
• respond to emergencies and take action
• assist all tenants with the organisation of social events
• hold regular consultation meetings with tenants on matters affecting the scheme
• keep communal areas clean
• order repairs and follow them up on your behalf
• provide a community alarm service to your home
• treat any personal information about you as strictly confidential
• treat you in a polite and helpful manner.

We will provide advice on:

• benefits
• local services
• housing and other council services
• health and safety
• medical services
• security
• tenancy matters.