If a parking meter or pay and display machine is faulty, you should move to a different parking location. You can choose to stay in the meter bay, but you could get a parking ticket.
If a fault develops in a pay and display machine, our system automatically alerts us. We can then attend to the machine as quickly as possible and rectify the fault.
Report the fault
All pay and display machines and parking meters have our telephone number on the label. When reporting a meter or machine fault, you'll need to tell us the:
- meter or machine number
- location of the meter or machine
- type of fault you're reporting
We'll inspect the meter or machine and repair it if necessary.
Money lost in a meter or pay and display machine
To request a refund, write to Parking Services, and include details of the:
- meter number
- location of the meter or pay and display machine, including the floor if it's in a multi-storey car park
- type of fault
- date the fault occurred
- amount of money lost
Parking tickets
If you get a parking ticket when parked at a faulty meter or machine, you can challenge the ticket online.
You can also write to us to challenge a parking ticket. You should include any supporting evidence. Write to:
The Royal Borough of Greenwich
PO Box 1621
Northampton
NN1 9LA