Check how to get repairs done in your rented home (GOV.UK).

If you're 60 or over or you have a disability, you can check if our handyperson service can do small maintenance jobs for you.

Your landlord's responsibilities

Your landlord is responsible for repairing:

  • electrical wiring
  • gas pipes and boilers
  • smoke and carbon monoxide alarms
  • heating and hot water
  • chimneys and ventilation
  • sinks, baths, toilets, pipes and drains
  • common areas including entrance halls and stairways
  • the structure and exterior of the building

Check your landlord's safety responsibilities (GOV.UK).

If you need a repair, you should contact your landlord in writing first, so you have a record. They must respond to you within 14 days and let you know what they are going to do and when.

If your landlord does not respond within 14 days, do not repair anything yourself. Report the problem to our Residential Services team:

Telephone: 020 8921 8157 
Email: private-housing-regulation@royalgreenwich.gov.uk

Read more about reporting a problem with the property you rent.

If you cannot resolve the problem, you can:

If you're struggling to afford your rent, contact us straight away. We can help you: