Pay by Direct Debit

Direct Debit is the easiest way to pay your council housing charges, because:  

  • you choose which day of the month we take your payments  
  • your payments go out automatically each month
  • the Direct Debit Guarantee protects your payments if something goes wrong

The date you'd like your payments to go out can be the 2, 7, 14, 22, 28 or the last working day of the month.

If there's a change to the payment amount, we'll send you a letter about the change 2 weeks in advance.

You'll need:

  • a UK bank or building society account
  • your payment reference number - this is on your rent card or rent statements

If someone else pays your council housing charges for you, you'll also need:

  • their contact details  
  • to sign an authorisation form to say the person can make the payments

You'll need to call us to get the authorisation form. All tenants and the person who pays your charges must sign it. We'll then contact the person who pays your charges to set up the Direct Debit.

You'll still be responsible for making sure your housing charges are paid. 

Set up your Direct Debit online

You can do this if you:

  • pay your own council housing charges
  • do not need anyone else's signature to authorise Direct Debits from your bank account
Set up your Direct Debit online

Set up a Direct Debit by phone or post

You'll need to do this if:

  • someone else pays your council housing charges for you
  • two people need to authorise Direct Debits from your bank account

If someone else pays your council housing charges for you, they'll need to call our Direct Debit team: 

Telephone: 020 8921 3201 
Monday to Friday, 9am to 1pm.

If 2 people need to authorise Direct Debits from your bank account, download, print and fill in the housing charges Direct Debit form:

Housing charges Direct Debit set up form
PDF ‐ 171.83 KB

What happens next

We'll write to you to confirm your Direct Debit. This will be at least 10 working days before your first payment is due. If someone else is paying your bills for you, we'll still write to you to confirm it's been set up.

Check the details and contact us if any are wrong or if you have questions.

Telephone: 020 8921 3201 
Monday to Friday, 9am to 1pm.

Email: housing-direct-debit@royalgreenwich.gov.uk